Subscription - Service Levels

By

November 26, 2008

 

 

Core
Community
Enterprise
License
per User Seed
 
Free
$50
per month per user
$75
Per month per user
R2i Open Web Studio Developer Source Code
 

Unlimited Use of framework features
SUPPORTED DEVELOPMENT PLATFORMS
Microsoft .Net Framework
SharePoint
DotNetNuke
Certified Stable Build
 
R2I OPEN WEB STUDIO CODESHARE (Applications, Plug-ins)
Wiki
Chat
Database Forms
Data Integration
 
 
 
 
Free Applications
R2i Open Web Studio Applications
 
SOCIAL DEVELOPMENT - SUPPORT AND MAINTENANCE
Forum
Expert Support Services
 
R2i Open Web Studio IDE Community Support
Email
 
Max 2 per month
Max 8 per month
Phone*
 
 
Max 2 per month
Skype Instant Message*
(Chat Only)
 
 
SLA Response Time*
 
Within 2 Business Days
Within 1 Business Day
Patch Management
 
 
TRAINING / CONSULTING
Online Videos
Developer Webinar
 
Group Based
(R2i Open Web Studio Scheduled Event)
One on One
(incl. 2 hour session / Annual Subscription Only)
Consulting Services
$200 per hour   
4 hour minimum
$175 per hour 
2 hour minimum
$150 per hour
 2 hour minimum
 Assistance Tickets
$100 per ticket
1 Ticket per month
$90 each additional
 2 Tickets per month
$75 each additional
 
 
 
 
*Business Hours 8:30am to 5:30pm EST Monday thru Friday

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New York, NY • Baltimore, MD • Vienna, VA • St. Louis, MO • Seattle, WA • info@openwebstudio.com

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